16-DAY RETURN POLICY
At Rambo Bikes, we want you to be confident in your purchase. If you're not completely satisfied, you may request a return within 16 days of receiving your bike, subject to the following conditions:
ELIGIBILITY REQUIREMENTS
To qualify for a 16-day return:
- Direct Purchases Only: The bike must have been purchased directly from Rambo Bikes. Bikes purchased through an authorized Rambo dealer must be returned through the original dealer and are subject to that dealer's return policy.
- Return Window: Your return request must be submitted within 16 days of the delivery date of your bike.
- Mileage: The bike must have 10 miles or less on the odometer. If the bike has been ridden, you will be required to provide a clear photo of the odometer showing the current mileage. Bikes with more than 10 miles may be ineligible for return.
- Condition: The bike must be returned in like-new condition, free from damage, excessive wear, modifications, or abuse. Photos of the bike will be required as part of the return approval process.
- Return Limit: Each customer is eligible for one return within a calendar year.
RETURN SHIPPING
Customers are responsible for all return shipping costs. Rambo Bikes does not provide prepaid return shipping labels for returns made under the 16-day return policy.
ORIGINAL PACKAGING
The bike must be returned in its original shipping box and packaging to help prevent damage during transit.
If you no longer have the original box:
- Rambo Bikes can provide a replacement shipping box.
- The customer is responsible for the cost of the replacement box and the shipping charges to send the box to them.
- The replacement box cost will be quoted by our shipping department prior to shipment.
RETURN AUTHORIZATION REQUIRED
Please contact our Customer Service team before returning your bike. Returns sent without prior authorization may be refused.
Once your return is received and inspected, any approved refund will be processed to the original method of payment within 7 to 14 business days. Refunds may be adjusted if the bike is returned with damage, excessive wear, missing components, or does not meet the eligibility requirements outlined above.
IF YOUR BIKE IS DAMAGED IN SHIPPING
Customers are responsible for inspecting their product immediately for damage or missing parts. If the bike was damaged in shipping, please take pictures and contact customer service. While freight damages are rare, they are time sensitive. We will not accept freight damage claims later than 5 days after delivery.
OTHER RETURNS POLICY (ACCESSORIES AND NON-BIKE PRODUCTS)
If you are unsatisfied with your Rambo Bikes product, you may return the unused item within 16 days of delivery. To qualify for a refund or replacement, unused products must be returned in their original packaging with all tags, stickers and product accessories attached.
Please contact customer service to start a return claim.
Customers are responsible for inspecting their product immediately for damage or missing parts. If your product was damaged in shipping, please take pictures, and contact customer service. While freight damages are rare, they are time sensitive. We will not accept freight damage claims later than 5 days after delivery.
**Please be advised that your return is subject to a 20% restocking fee and the cost of shipping. Once your item is received in our warehouse, please allow up to two weeks for your return to be processed.
**Rambo Bikes reserves the right to deny any return at any point during the return process.